We went to a film in Screen 10 and paid extra for the reclining seats. None of the recliners in the screen were working — not just ours, I tried a few nearby.
I emailed Odeon afterwards and they finally replied two weeks later. Bizarrely, they asked for evidence (not entirely sure how they expected that to work — should I have filmed myself unsuccessfully pressing the recline button?), before denying the seats are broken, were fixed, or had ever been broken at all.
It’s not exactly a life-changing scandal, but being gaslit over a cinema seat has annoyed me enough to leave this one-star review.
Great cinema always clean and cosy
MS
Michael Sharples
Apr 27, 2026
Great state of the art cinema with reclining seats and amazing sound. Only thing that makes it lose a star is it's location.
MM
Miss Maynard
Apr 11, 2026
Always clean and love the recliner seat.
Good cinema, good choice if snacks. Toilets need an overhaul, no loo roll, seats broken, locks on doors broken.